Renov.lu Privacy Policy

1. Introduction

WeSave, the publisher of Renov.lu, attaches the utmost importance to the protection of your personal data. This privacy policy describes our practices regarding information collected during your use of Renov.lu, a website specialising in the renovation of residential buildings.

2. Data controller

WeSave
229 rue Saint-Honoré 75001 Paris, France
Email : [email protected]

3. Personal data collected

3.1 Information you provide directly to us :

  • Identification details (surname, first name)
  • Contact details (email, telephone, address)
  • Information about your renovation project
  • Details of your property

3.2 Data collected automatically :

  • Connection and browsing data
  • IP address
  • Browser type
  • Visited pages
  • Time spent on the site

4. Purposes of processing

We process your data for the following purposes:

4.1 Running the service :

  • Provision of estimates and simulations
  • Putting you in touch with professionals
  • Managing your user account

4.2 Improving our services :

  • Statistical analysis of use
  • Optimising our tools
  • Design and development of new functions

4.3 Communication :

  • Sending information about your project
  • Important service notifications
  • Newsletter (with your consent)

5. Legal basis for processing

Our treatments are based on :

  • Performance of the contract for the provision of our services
  • Your consent to the sending of marketing communications
  • Our legitimate interest in improving our services
  • Our legal obligations to retain certain data

6. Data retention

We keep your data only for as long as is necessary for the purposes for which it is to be used:

  • Account details: for the duration of your registration
  • Project data: 3 years after the end of the project
  • Billing data: 10 years (legal obligation)
  • Connection data: 1 year
  • Cookies: 13 months maximum

7. Recipients of data

Your data can only be accessed by authorised persons:

  • Our in-house team
  • Our technical subcontractors (hosting, maintenance)
  • Qualified professionals (only with your agreement)

We do not sell or rent your data to third parties.

8. Transfer outside the European Union

Our servers are hosted in the European Union. Should it be necessary to transfer data outside the EU, we will ensure that it is subject to appropriate safeguards (standard contractual clauses, adequacy decision).

9. Data security

We implement appropriate technical and organisational measures to protect your data:

  • Encryption of sensitive data
  • Enhanced authentication
  • Access restricted to authorised persons
  • Regular backup
  • Security audit

10. Your rights

In accordance with the RGPD, you have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to portability
  • Right to object to processing
  • Right to withdraw your consent
  • The right to define directives concerning the fate of your data after your death

To exercise these rights, contact us at [email protected]

11. Cookies

11.1 Types of cookies used :

  • Cookies essential to the operation of the site
  • Analytical cookies (audience measurement)
  • Personalisation cookies
  • Advertising cookies (with your consent)

11.2 Cookie management :

You can configure your preferences via our cookies banner or in your browser settings.

12. Changes to the policy

We reserve the right to modify this confidentiality policy. Changes will take effect as soon as they are published. In the case of significant changes, we will inform you directly.

13. Claims

If you have any problems, you can contact our DPO at [email protected]. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Date of last update: 9 December 2024